Trust Fall

What does it mean for technology to deserve our trust? And what do clients need to do to build it?

These are the driving question behind the interactive game Trust Fall. Trust Fall is about pinpointing a company’s strengths and identifying any vulnerabilities when it comes to establishing and maintaining organizational trust.

Inspired by KerPlunk, a game of dexterity in which a collection of marbles is held in place by a nest of straws, this giant version asks players to consider a piece of technology, such as a product or service, and explore the gravity of earning or losing trust.

Answering rapid-fire questions on organizational policy, design and public perception, players see the collection of balls as a representation of their users’ trust, and the sticks holding them in place as core tenets of creating and safeguarding trust.

In a safe, playful environment, players are asked a selection of questions on the four foundations of trust in technology: Data Protection, Ethics, Inclusivity and Transparency. With each answer, players either remove certain sticks or leave them in place, seeing whether the balls are threatened, fall through emerging gaps, or spell downfall.

At the game’s conclusion, you get a review of your processes to help fortify success or address issues. Because, in real life, you rarely get a second go.